Terms and conditions of sale - Les maisons du Clair de la Plume

Updated on 28/03/2025. Cancels and replaces all previously published conditions.
Copyright Les Maisons du Clair de la Plume-SAS Monsieur DO.

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GENERAL TERMS AND CONDITIONS OF SALE
for customers (hereinafter “CUSTOMER” or “CUSTOMERS” as the case may be) of the following company(ies) (hereinafter “COMPANY” or “COMPANIES” as the case may be):
“LE CLAIR DE LA PLUME”, the “FERME CHAPOUTON”, “LE CAFE DES VIGNERONS”, “LA BOUTIQUE”, each for its part,
which operate hotels, restaurants, outdoor spaces, cellar, boutique & online store.
The various services of the COMPANIES are marketed under their own name or under the brand name “LES MAISONS DU CLAIR DE LA PLUME”.
“LES MAISONS DU CLAIR DE LA PLUME” may designate the COMPANY(S) providing the service(s) concerned.
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These General Terms and Conditions of Sale (GTCS) apply to the relationship established between the COMPANY and the CUSTOMER (as defined below), with regard to pre-contractual information, contractual relations, and the rights and obligations applicable to the protection of individuals and consumers.
In particular, any reservation or order request implies adherence to these GCS and full and unreserved acceptance of their provisions.
These General Terms and Conditions of Sale apply to all services provided by the COMPANIES, or services marketed by LE CLAIR DE LA PLUME, or any other entity marketing them.
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CONTENTS

TITLE ONE – PRESENTATION
I. WARNING
II. GENERAL INFORMATION
III. CONTACT

TITLE TWO – HOTELLERIE
I. ACCOMMODATION
II. BOOKING CONDITIONS
III. CANCELLATION CONDITIONS
IV. IMPOSSIBILITY FOR THE COMPANY TO HONOR THE RESERVATION

TITLE THREE – RESTORATION
I. RESTORATIONS
II. BOOKING CONDITIONS
III. CANCELLATION CONDITIONS
IV. IMPOSSIBILITY FOR THE COMPANY TO HONOR THE RESERVATION

TITLE FOUR – SWIMMING POOL & BATHING

TITLE FIVE – BOUTIQUE & ANCILLARY SERVICES
A. CHEQUES & GIFT VOUCHERS
B. ONLINE SALES
I. AVAILABILITY
II. RIGHT OF WITHDRAWAL
C. TAKEAWAY SALES
I. SIMPLE ORDERS
II. SPECIAL ORDERS
III. DELIVERY
IV. PRICES & REGULATIONS
V. COMPLAINTS

TITLE SIX – RATES & REGULATIONS
I. RATES
II. PAYMENT METHODS

TITLE SEVEN – INTERNET ACCESS

TITLE EIGHT – PERSONAL DATA, CANVASSING
I. PERSONAL DATA
II. COOKIES
III. VIDEOSURVEILLANCE
IV. COLD CALLING

LAST TITLE – LEGAL FRAMEWORK
I. COMPLAINTS
II. CONSUMER MEDIATION
III. LIABILITY
IV. INTELLECTUAL PROPERTY
V. APPLICABLE LAW & JURISDICTION
VI. APPLICATION & MODIFICATION OF THE GENERAL TERMS OF SALE

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TITLE ONE – PRESENTATION

I. WARNING

LES MAISONS DU CLAIR DE LA PLUME make every effort to ensure, to the best of their ability, that the information published about them on various media such as the www.clairplume.com website, as well as on all other media on which LES MAISONS DU CLAIR DE LA PLUME are present (other websites, price lists, guides, brochures, etc.), is accurate and up-to-date.
As a result, we may have to correct the content of some, several or all of these media at any time.

II. GENERAL

All distances are given as an indication.
The various establishments are less than 400 meters from the Place du Mail, where the CLAIR DE LA PLUME main building is located.

The SAS “LE CLAIR DE LA PLUME” is the manager of the Hotel-Restaurant-Boutique-Espace naturel “LE CLAIR DE LA PLUME” :
– classified 4 stars by Atout France on October 22, 2012
– registered under number H26-045215-001
– having obtained a municipal authorization to open on April 12, 1999
– registered with the Registre des Opérateurs de Voyages et de Séjours under number IM026110009, authorizing it to sell services provided by subcontractors,
– having taken out professional liability insurance, reference A22622/12779 contract 051 277 295, with GAN, agency based in Grignan.
LE CLAIR DE LA PLUME comprises several sites in the village of Grignan.
The CLAIR DE LA PLUME offer may be supplemented by products or services provided by entities independent of SAS LE CLAIR DE LA PLUME.
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LE CLAIR DE LA PLUME
SAS with capital of 9,000 euros
head office: 2 place du Mail – 26230 Grignan
SIRET 81144609500010
APE 5610A
VAT FR10811446095
RCS 811 446 095 R.C.S. Romans
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The SAS “LA FERME CHAPOUTON” is the manager of the Hotel-Restaurant “LA FERME CHAPOUTON”:
– classified 4 stars by decision of classification by Atout France dated 07/10/2020
– registered under number H26-051423-002
– having obtained a municipal authorization to open on September 26, 2015
– registered with the Registre des Opérateurs de Voyages et de Séjours under n° /non immatriculé/ (in progress)
– having taken out professional liability insurance contract N°A22622181400550, with GAN, agency based in Grignan.
The FERME CHAPOUTON offer may be supplemented by products or services offered by entities independent of SAS LA FERME CHAPOUTON.
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LA FERME CHAPOUTON
SAS with capital of 3,240,000 euros
Head office: 45 rue du Grand Faubourg (ex 200 route de Montélimar) – 26230 Grignan
SIRET 80389709900021
APE 5610A
VAT FR00803897099
RCS 803897099 R.C.S. Romans
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The SAS “LE CAFE DES VIGNERONS” is the manager of the establishment “LE CAFE DES VIGNERONS”:
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LE CAFE DES VIGNERONS
SAS with a capital of 363,000 euros
head office: 1 place du Jeu de Ballon – 26230 Grignan
SIRET 88402553700017
APE 5610A
VAT FR11884025537
RCS 884025537 R.C.S. Romans
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SAS “LA BOUTIQUE” is manager of the “LA BOUTIQUE” establishment:
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LA BOUTIQUE
SAS with capital of 3,000 euros
head office: 2 place du Mail – 26230 Grignan
SIRET 82124509900014
APE 4719B
TVA FR08821245099
RCS 821245099 R.C.S. Romans
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III. CONTACT
Unless otherwise specified, the MAISONS DU CLAIR DE LA PLUME are open every day of the year, from 8am to 11pm.
You can contact us and make reservations in the following ways:
– by telephone at +33 (0)4 75 00 01 01
– by email at info@clairplume.com
– by Internet at www.clairplume.com
– by post at : Les Maisons du Clair de la Plume, 2 place du mail, 26230 Grignan (France)
– by visiting one of our sales outlets.
For technical reasons beyond the COMPANY’s control, it may not be possible to reach the COMPANY temporarily by one or more of the means listed above.

TITLE TWO – HOTELLERIE

I. ACCOMMODATION

Different categories of rooms are available.
Au CLAIR DE LA PLUME, divided into 3 sites in the village of Grignan:
– very small size (Charme category)
– small size (Confort category)
– medium size (Caractère category)
– large size (Plume category)
– pavilion (room set in the Mediterranean garden)
– suite & junior suite

A la FERME CHAPOUTON:
– very small size (Fig tree category)
– small size (Olive tree category)
– medium size (Platane category)
– large size (Oak category)

The main differences are in room size, bed size, decoration and location. Each room offers similar comforts (bathroom, minibar, TV, telephone, air conditioning).
A “double” room is one with a double bed for two adults (140cm wide by 190cm long minimum).
A twin room means a room with two single beds (80cm wide by 190cm long minimum).
Extra beds (80cm wide by 190cm long minimum) are for one person, and are subject to an additional charge.
A cot is not suitable for a child over 18 months, and will also incur an additional charge.
Room sizes are given for information only.

Rooms are made available to CLIENTS from 4 p.m. on the day of arrival until noon on the day of departure.
If the room is ready before 4 p.m., the CLIENT may take possession of it, at the COMPANY’s discretion.
However, if, at the time of booking, the CLIENT wishes to obtain a guarantee that the room will be taken before 4 p.m., the COMPANY may charge an additional night’s stay (particularly for arrivals before noon).
Similarly, for late departures (after midday on the day of departure), the COMPANY may be required to charge the amount of an additional night.

All hotel rooms and common areas are non-smoking zones.
Smoking is permitted in the gardens and terraces, provided that other guests agree.

Cats and small dogs, to the exclusion of any other type of animal, are allowed in the rooms and on the terrace.
Outside the rooms, they must be kept on a leash, under the responsibility of their owner.
A supplement will be charged for staying with an animal.
Common rooms are accessible to animals, provided that guests present are not inconvenienced.

Proper attire is required throughout the establishment.

II. BOOKING CONDITIONS

The CLIENT is hereby informed that, in accordance with the French Consumer Code, the consumer does not have a right of withdrawal for the provision of accommodation services.
The cancellation conditions set out in point III apply.

Reservations made by telephone do not require written confirmation from the COMPANY, except at the express request of the CLIENT, provided that the CLIENT has clearly communicated his/her exact contact details, and that the time given for the reply is sufficient for the reply to reach the CLIENT.
A reservation request made by a CLIENT by post or e-mail may, depending on the deadline, be answered by the COMPANY either by the same means, or by telephone. In the latter case, written confirmation will only be sent at the express request of the CLIENT.
In any event, the absence of a reply from the COMPANY to a request cannot be interpreted as confirmation of a reservation.

A reservation will only become firm and definitive after communication :
1 – the details of a valid bank card, using appropriate technical solutions, including:
– the actual bank card number (Carte Bleue, Visa, MasterCard or American Express)
– the corresponding validity date
– the cryptogram
2 – a valid telephone number (mobile if available, landline if not).
The fact of communicating a credit card number and/or a telephone number demonstrates the CLIENT’s willingness to contract; the relationship between the CLIENT and the COMPANY is governed by the present General Terms and Conditions of Sale.
In the absence of a credit card, and if the reservation is made more than 21 days before arrival, a deposit can be paid by bank transfer. The amount to be paid is equivalent to 50% of the stay, but never less than the amount of the first night’s stay.
Deposits are non-refundable (except in cases specified herein).
Like the credit card number, the payment of a deposit and/or communication of a telephone number expresses the CLIENT’s intention to enter into a contract; the relationship between the CLIENT and the COMPANY is governed by the present General Terms and Conditions of Sale.
In the particular case of gift vouchers issued by the COMPANY or by the various partners or organizations that have concluded a specific agreement with the COMPANY, a valid bank card number, with validity date and cryptogram, is also imperative.
In all cases, these General Terms and Conditions of Sale take precedence over any other conditions set by the COMPANY’s partners.

III. CANCELLATION POLICY

A. FOR THE CLIENT
1.- Reservations for one or two rooms maximum:
– For stays of 3 nights or less: cancellation must be made more than 72 hours before the scheduled arrival time (assuming arrival at 4pm on the day of arrival). In the event of cancellation more than 72 hours before arrival, no fee is payable by the CLIENT. If a deposit is paid, it will be retained by the COMPANY and deducted from the CLIENT’s next stay, up to a maximum of one year from the date of cancellation. In the event of cancellation less than 72 hours in advance, the COMPANY will invoice the full amount of the stay (number of nights x number of rooms x total price of rooms booked) by debiting the card used for confirmation, or any other available means of payment.
– For a stay of more than 3 nights: cancellation must be made more than 15 full days before arrival. In the event of cancellation more than 15 days before arrival, no fee is payable by the CLIENT. If a deposit is paid, it will be retained by the COMPANY and deducted from the CLIENT’s next stay, up to a maximum of one year from the date of cancellation. In the event of cancellation less than 15 days in advance, the COMPANY will invoice the full amount of the stay (number of nights x number of rooms x total price of rooms booked) by debiting the card used for confirmation, or any other available means of payment.

2 – Reservations for more than two rooms:
– For a stay of 3 nights or less: cancellation must be made more than 30 days before arrival. In the event of cancellation more than 30 days before arrival, no fee is payable by the CLIENT. If a deposit is paid, it will be retained by the COMPANY and deducted from the CLIENT’s next stay, up to a maximum of one year from the date of cancellation. In the event of cancellation less than 30 days in advance, the COMPANY will invoice the total cost of the stay (number of nights x number of rooms x total price of rooms booked) by debiting the card used for confirmation, or any other available means of payment.
– For a stay of more than 3 nights: cancellation must be made more than 60 days before arrival. In the event of cancellation more than 60 days before arrival, no fee is payable by the CLIENT. If a deposit is paid, it will be retained by the COMPANY and deducted from the CLIENT’s next stay, up to a maximum of one year from the date of cancellation. In the event of cancellation less than 60 days in advance, the COMPANY will invoice the total cost of the stay (number of nights x number of rooms x total price of rooms booked) by debiting the card used for confirmation, or any other available means of payment.

3.- Special cases:
If the reservation has been processed by the MAISONS DU CLAIR DE LA PLUME sales department, the conditions agreed with this department apply. Failing this, the above conditions apply.
The cancellation conditions detailed above are valid in all cases, even if the period between the reservation date and the date of stay is less than the applicable cancellation period.
Successive partial cancellations to get round a larger cancellation are abusive and treated as such.
In the event of cancellation during the stay, the full amount of the stay is due.

B. FOR THE COMPANY
The COMPANY reserves the right to cancel a reservation under the same conditions as those available to the CLIENT (see above). In this case, cancellation only entails reimbursement of any deposit paid, doubled. An alternative solution may be proposed at the discretion of the COMPANY.
The COMPANY reserves the right to cancel the reservation of a CLIENT with whom there is a dispute. In this case, the cancellation will only result in the reimbursement of any sums paid.

IV. IMPOSSIBILITY FOR THE COMPANY TO HONOUR THE RESERVATION

In the event that the hotel is unable to accommodate the CLIENT in the reserved room within 72 hours (due to force majeure, technical incident, etc.), the COMPANY undertakes:
1.- in the event that the hotel is not fully booked, to offer another room within the establishment. In this case:
– if the room is of an equivalent category, the CLIENT pays the normal room rate.
– if the room is of a higher category, the COMPANY only charges the price of the room initially booked.
– if the room is of a lower category, the COMPANY can only charge the price of the room actually occupied.

2 – if the hotel is fully booked, to offer a room in another establishment of equivalent category (4 stars), within a 75km radius of Grignan. If the rate is higher than that of the room initially booked, the COMPANY will pay the price difference. Should the CLIENT refuse the alternative solution proposed by the COMPANY, any deposit paid will be reimbursed double, in accordance with article L.131-1.I of the French Consumer Code.

TITLE THREE – CATERING

I. RESTORATION

LES MAISONS DU CLAIR DE LA PLUME offer different locations and different types of catering:
– breakfast, open to non-hotel guests
– gourmet catering (at Le Clair de la Plume)
– bistro (at La Ferme Chapouton)
– village café (at Le Café des Vignerons)
– tea room (at La Ferme Chapouton)

Exterior signage and information provided by COMPANY staff differentiate between the different types of catering.
It should be noted that Le Clair de la Plume does not hold a bar license (license IV). Consequently, alcoholic beverages may only be served with food.

The COMPANY aims to offer its CUSTOMERS a quality service. However, the nature of the catering offered, as well as unforeseen circumstances, may lead to changes, even at short notice, especially with regard to the supply of fresh produce. The CLIENT therefore understands and accepts that menus may be modified, both in the nature of the dishes and in their exact composition; similarly, certain wines or vintages may not be available. In such cases, the CLIENT will be informed immediately, and will be given the opportunity to modify his or her choices as far as possible.
As the MAISONS DU CLAIR DE LA PLUME are open all year round, they strive to provide CLIENTS with a consistent quality of catering, to which the chefs take particular care. The CLIENT understands and accepts this approach, which implies the possibility of their absence.

Under the “half-board” formula, the service may be broken down into two parts (on the online price list, the confirmation detail when sent to the CLIENT, the invoice issued, etc.): the price of the room on the one hand, and the price of the restaurant (breakfast and meals) on the other.
Unless clearly specified otherwise in writing, all packages including meals are always “excluding drinks”.

All communal areas are non-smoking zones. Smoking is permitted in the gardens, provided that other guests agree.
Cats and small dogs are not allowed on the terrace. They must be kept on a leash and are the responsibility of their owner. Pets are allowed in communal areas, provided they do not cause any inconvenience to guests.
Correct dress is required in all establishments; T-shirts, shorts and other sportswear are not permitted in gourmet restaurants.

II. BOOKING CONDITIONS

The CLIENT is hereby informed that, in accordance with the French Consumer Code, the consumer does not have a right of withdrawal in the case of catering services.
The cancellation conditions set out in point III apply.

Reserved tables are kept for fifteen minutes only, from the time agreed at the time of reservation. After this time, the COMPANY may freely dispose of them. In the event of delay, the CLIENT must inform the COMPANY.
The location of reserved tables for each type of catering is at the discretion of the establishments offering it. The place of service is in no way guaranteed, in particular: for catering offered at the Maison Principale du Clair de la Plume (garden, glass roof, indoor rooms), at the Chapouton Farm (indoor rooms, terraces, large glassed-in room; for the latter, there is no guarantee that the retractable walls will open or not), at the Café des Vignerons (indoor rooms, outdoor terraces).

A reservation will only become firm once a valid telephone number has been provided (mobile if available, landline if not).
The provision of a telephone number indicates the CLIENT’s intention to enter into a contract; the relationship between the CLIENT and the COMPANY is governed by the present General Terms and Conditions of Sale.

In the case of groups, special events or special services, the reservation will only become firm and definitive once we have also received the details of a valid credit card, using the appropriate technical solutions, including :
– the actual credit card number (Carte Bleue, Visa, MasterCard or American Express)
– the corresponding validity date
– the cryptogram
The fact of communicating a telephone number and a credit card number demonstrates the CLIENT’s willingness to contract; the relationship between the CLIENT and the COMPANY is governed by the present General Terms and Conditions of Sale.
In the absence of a credit card, and if the booking is made more than 21 days before arrival, a deposit can be paid by bank transfer. The amount to be paid is equivalent to 50% of the total price. Deposits are non-refundable (except in cases specified herein).
Like the credit card number, the payment of a deposit and/or communication of a telephone number expresses the CLIENT’s intention to enter into a contract; the relationship between the CLIENT and the COMPANY is governed by the present General Terms and Conditions of Sale.

In the case of groups, the CLIENT must provide the definitive number of people at least 7 days before the event, which will serve as the basis for the COMPANY’s orders and invoicing. It is understood that this number of people may not differ significantly from the number of people agreed when confirming the booking.
In the particular case of gift vouchers issued by the COMPANY or by the various partners or organizations that have concluded a specific agreement with the COMPANY, a valid bank card number, with validity date and cryptogram, may also be requested.
In all cases, the present General Terms and Conditions of Sale take precedence over any other conditions laid down by the COMPANY’s partners.

III. CANCELLATION POLICY

A. FOR THE CUSTOMER

Depending on the number of places reserved, a limit is set on the possibility of cancellation, in days or hours, before the scheduled arrival.
Cancellation must be made before the set limit.
– In the event of cancellation before this limit, no charges are payable by the CLIENT. If a deposit has been paid, it will be retained by the COMPANY and deducted from the CLIENT’s next reservation, up to a maximum of one year from the date of cancellation.
– In the event of cancellation outside the time limit (including the date/time limit), the COMPANY is entitled to proceed with invoicing, by debiting the card used for confirmation, or any other available means of payment.
– In the event of partial cancellation of the number of place settings reserved, invoicing will be based on the final number of place settings agreed at the latest before the deadline.

1 – Reservation of classic (non-gastronomic) catering, for:
– seven people maximum: limit of 12 hours before arrival
– eight to nineteen people inclusive: limit of 14 days before arrival
– twenty people or more: limit of 21 days
In the event of cancellation outside this limit, the COMPANY will invoice the service reserved, with a flat-rate minimum of €50 (fifty euros) per place setting reserved.

1 – Reservation of gourmet catering for:
– up to seven people: limit the day before, before midnight
– eight to twelve people inclusive: limit 7 days before arrival
– thirteen people or more: limit 21 days before arrival
In the event of cancellation outside this limit, the COMPANY will invoice the service reserved, with a minimum charge of €100 (fifty euros) per place setting reserved.

3.- Special cases:
If the reservation has been processed by the MAISONS DU CLAIR DE LA PLUME sales department, the conditions agreed with this department apply. Otherwise, the above conditions apply.
The cancellation conditions detailed above are valid in all cases, even if the period between the date on which the reservation was made and the date of the service is less than the applicable cancellation period.
Successive partial cancellations to get around a larger cancellation are abusive and treated as such.

B. FOR THE COMPANY

The COMPANY reserves the right to cancel a reservation under the same conditions as those available to the CLIENT (see above). In this case, any deposit paid will be doubled and reimbursed. An alternative solution may be proposed at the discretion of the COMPANY.
The COMPANY reserves the right to cancel the reservation of a CLIENT with whom there is a dispute. In this case, any sums paid will be reimbursed.

IV. IMPOSSIBILITY FOR THE COMPANY TO HONOUR THE RESERVATION

In the event that the restaurant is unable to accommodate the CLIENT (due to force majeure, a technical incident such as a water or electricity cut, climate-related impossibility, etc.), the COMPANY undertakes to:
1.- if the CLIENT is not yet present at the restaurant:
inform the CLIENT of the situation and advise him/her of alternative catering options available at other establishments.
In this case, cancellation will result in the reimbursement of any deposit paid, doubled.

2.- If the CLIENT is already present at the restaurant:
Inform the CLIENT of the situation and advise him/her of alternative catering options available at other establishments.
Cancellation will only result in the reimbursement of any deposit paid, doubled.
Products and services actually consumed remain the CLIENT’s responsibility.

TITLE FOUR – SWIMMING POOL & BATHING

LES MAISONS DU CLAIR DE LA PLUME offers its CLIENTS:
– a natural swimming pool, located in the Mediterranean garden. Specific hygiene and safety rules apply. Special conditions apply (very slippery ground, no sunscreen products allowed, etc.).
– a classic swimming pool at Ferme Chapouton. Hygiene and safety rules apply.
Access is authorized at the discretion of the establishments and staff present on site, and under the conditions specified by on-site signage.

TITLE FIVE – BOUTIQUE & ANCILLARY SERVICES

A. CHECKS & GIFT CERTIFICATES ISSUED BY US

The COMPANY produces and issues gift vouchers, either directly at the request of CLIENTS, or online (in particular on the present website www.clairplume.com).
These may include services provided by the various COMPANIES of the MAISONS DU CLAIR DE LA PLUME.
They are valid for one year from the date of issue. After that date, they may no longer be used, and the corresponding sums are definitively acquired by the COMPANY concerned.
These gift vouchers are not exchangeable, refundable (in whole or in part), transferable or transmissible. Change cannot be returned under any circumstances (for example, if part of the service is not consumed by the beneficiary).
However, at the request of the beneficiary, and upon acceptance by the COMPANY, the nature of the service may be modified, within the double limit of the validity date and the value (amount in Euros) of the voucher concerned. In the event of modification, with a final value higher than the initial value, the person requesting the modification must pay the corresponding supplement.

B. ONLINE SALE

I. AVAILABILITY

The COMPANY offers articles or services on its website (www.clairplume.com) as an accessory to its main activity.
The conclusion of the sale is subject to the availability of the articles or services on the day of the purchase. Where applicable, any sums paid without the corresponding availability will be refunded in full to the CLIENT.

II. RIGHT OF WITHDRAWAL

The CLIENT has the right to withdraw from a distance contract. This right applies to products sold online (purchase of gift vouchers, or products such as food products, non-food products, boutique products, etc.).
In accordance with the legal provisions in force, the CLIENT has a period of fourteen days from receipt of the product(s) to exercise its right of withdrawal from the COMPANY.
In the case of a product, it may only be taken back on condition that it is returned:
– in perfect condition and complete,
– in the undamaged original packaging (if applicable),
– accompanied by a copy of the purchase invoice,
– within fourteen days of the CLIENT notifying the COMPANY of its decision to withdraw.

The CLIENT must notify its decision to withdraw by means of an unambiguous statement (by post or e-mail). The model retraction form is available below.
The COMPANY will systematically send an acknowledgement of receipt to the CLIENT.
If the right of retraction is exercised within the specified period, only the price of the product purchased and the related delivery costs will be reimbursed. The cost of returning the product shall be borne by the CUSTOMER.
The refund shall be made within fourteen days of receipt by the COMPANY of the product returned by the CUSTOMER (under the conditions listed above).

For the purchase of gift vouchers, the right of withdrawal can no longer be exercised if the CLIENT, or the beneficiary of the gift voucher, has made a reservation (room or restaurant) before the legal withdrawal period.
____________________________________________________________________________

RETRACTION FORM – TO PRINT & COMPLETE
—
For the attention of
LES MAISONS DU CLAIR DE LA PLUME
2 place du mail – 26230 GRIGNAN
0033-(0)475.00.01.01
info@clairplume.com

I hereby notify you of my withdrawal from the contract for
– the sale of the goods (*)
– the provision of services (*)
as follows:

Subject of sale/service:
Ordered on:
– on the website www.clairplume.com (*)
– by the following means (*):
Received on :

(*) : Delete as appropriate.

Identification of the consumer(s) –
Surname & first name:
Postal address:
Telephone number:
E-mail address:
Date:
Signature of the consumer(s):
—
To be sent by registered mail with acknowledgement of receipt to the attention of:
LES MAISONS DU CLAIR DE LA PLUME
(for the attention of the management)
2 place du mail – 26230 GRIGNAN
____________________________________________________________________________

C. TAKE AWAY

The CLIENT is hereby informed that, in accordance with the French Consumer Code, the consumer has no right of withdrawal in respect of the provision of catering services.
The COMPANY offers take-away products (pastries, savoury compositions, Bistro take-away, etc.)…).
Any request for an order expresses the CLIENT’s intention to enter into a contract; the relationship between the CLIENT and the COMPANY is governed by the present General Terms and Conditions of Sale.
The nature of the products offered for sale is not contractual. The COMPANY reserves the right to make any modifications.

I. SIMPLE CONTROLS

1.- Ordering:
The CUSTOMER may place orders with Ferme Chapouton for products usually offered, in particular “Bistro à emporter”.
Orders may be placed by telephone or e-mail directly with the establishments concerned. The catalog offered and the applicable lead times are communicated directly at the time of this contact.
For the Takeaway Bistro, an online reservation tool is also made available to the CUSTOMER via the COMPANY’s website.

2.- Cancellation:
– by the CUSTOMER: any cancellation of an order by the CUSTOMER occurring less than 24 hours before the date on which the order is due to be received will result in the full amount of the order being invoiced, whatever the cause. Any production already completed on the date of order cancellation will be invoiced to the CLIENT.
– by the COMPANY: the COMPANY reserves the right to cancel a reservation under the same conditions as those available to the CLIENT. In this case, cancellation only entails reimbursement of any deposit paid, doubled.

II. SPECIAL ORDERS

1.- Ordering:
The CUSTOMER may place orders for special products, i.e. those requiring special production to meet the CUSTOMER’s requirements: large pastry items, large quantities, savoury items or compositions, etc. Such orders are subject to validation to ensure that they can effectively meet the CUSTOMER’s requirements. Such an order is subject to validation to ensure that it can effectively meet the CLIENT’s request.
In order to guarantee product quality, the COMPANY kindly requests that orders be placed as early as possible, and at least 48 hours in advance.
Any modification to the order will only be taken into account by the COMPANY if it is made at least 48 hours before the delivery date of the order.

2.- Cancellation:
– by the CUSTOMER: any cancellation of an order by the CUSTOMER occurring less than 24 hours before the scheduled date of receipt of the order will result in the full amount of the order being invoiced, whatever the cause. Any production already completed on the date of order cancellation will be invoiced to the CLIENT.
– by the COMPANY: the COMPANY reserves the right to cancel a reservation under the same conditions as those available to the CLIENT. In this case, or in the event of force majeure, cancellation will only result in the reimbursement of any deposit paid, doubled.

III. DELIVERY

Orders are to be collected from the location specified at the time of ordering.
Orders do not give rise to delivery, except with the written agreement of the COMPANY.
The order will be handed over to the CUSTOMER against full payment of the order.

IV. RATES & REGULATIONS

1.- Prices:
For simple orders, the prices are those of the price list in force at the time of the order.
For special orders, the price is indicated to the CUSTOMER during the pre-order exchange.
These prices may be revised according to the price of seasonal products and economic conditions. Prices include VAT, but exclude transport costs.

2.- Payment:
For simple orders, the product can either be paid for in advance, or paid for on collection, at the CUSTOMER’s discretion.
For special orders, the terms of payment are as follows:
– a deposit of 50% of the order amount including VAT, at the time the order is taken, if the order is over 100 euros including VAT.
– the balance in cash on receipt of the goods, by cash or credit card.

V. COMPLAINTS

The CLIENT must ensure that the delivery conforms to the order.
Any complaint must be made at the time of delivery in order to be taken into account.
Any dispute concerning invoicing can only be taken into account within eight days of the invoice date.

SECTION SIX – RATES & REGULATIONS

I. RATES

Rates published on the COMPANY’s website (www.clairplume.com), on the information sheets provided with brochures, on various guides or displayed in stores are shown inclusive of all taxes, with the exception of tourist tax, which is never included (unless explicitly stated), and excluding any transport costs.
Rates are subject to change during the year, it being understood that rooms, services or products reserved are invoiced at the price in force when the reservation or order is recorded.
For hotel rates in particular, the prices issued are determined by a practice of fine price management. They may therefore depend on several parameters such as (non-exhaustive list): the reservation date, the date of stay, the time between these two dates, etc.
The conditions applicable to take-away fares are specified in section V.C of these terms and conditions.

II. TERMS OF PAYMENT

For all purchases, stays and services, the full price of the latter and the costs involved, known as “extras” (such as minibar, telephone, boutique, tea room, room service, additional restaurant consumption, etc.) must be paid in full at the time of departure, unless otherwise agreed in writing by the COMPANY before the start of the stay or service.

On-site purchases can be paid for in Euros using the following methods:
– cash
– Carte Bleue, Visa, MasterCard
– American Express bank cards at reception only
– vacation vouchers (for which change is not given).
Please note that bank cheques are no longer accepted due to recurrent non-payment.

Payment for purchases on the www.clairplume.com website is made exclusively in Euros and can be made using the payment methods available on the payment interface.
The conditions applicable to payment for takeaway sales are specified in section V.C of these terms and conditions.

Any sum not paid by the due date (invoice date) will automatically, and without prior notice, give rise to late payment penalties at a rate equal to one and a half times the legal interest rate, to which will be added the costs inherent in this delay.
In the event of late payment, the COMPANY may suspend all orders in progress, without prejudice to any other course of action.

TITLE SEVEN – INTERNET ACCESS

The COMPANY provides CUSTOMERS with Internet access, mainly by wifi, for which specific rules of use apply.
Access is authorized at the COMPANY’s discretion, in accordance with applicable regulations, and under the conditions specified by display on the Internet connection home page.
Please note that under current legislation, technical connection data is kept for one year.

TITLE EIGHT – PERSONAL DATA, CANVASSING

I. PERSONAL DATA

Personal data (hereinafter the “Personal Data”) are collected, processed and stored by the COMPANY and the group including it located in Grignan LES MAISONS DU CLAIR DE LA PLUME, managed by SAS MONSIEUR D’O (hereinafter the “Company”).
Personal Data is processed in compliance with applicable laws and regulations, and in particular Regulation EU 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (or “RGPD”), and Law No. 78-17 of 6 January 1978 on data processing, files and freedoms, in its current version.

1. Data collected and purposes
Personal Data may be collected when browsing the website accessible at: www.clairplume.com (the “Site”).
Similarly, Personal Data may be collected when requesting information, making a reservation or booking a service.

This Personal Data is processed by the Company, as the case may be:
– to respond to requests relating to the services offered (accommodation, catering, boutique, events & seminars, or as otherwise requested), on the basis of the Company’s legitimate interest in responding to enquirers
– for the performance of the same services, on the basis of the Company’s legitimate interest in performing a service ordered
– in the case of newsletter subscriptions, to send information on the Company’s news and offers, based on the Company’s legitimate interest in increasing and retaining its customer base
– to process, evaluate and follow up on job applications and organize interviews, based on the Company’s legitimate interest in organizing its recruitment activities

2. Recipients of data
For the purposes of the processing described above, this Personal Data may in some cases be communicated to the Company’s service providers and their subcontractors, in particular IT (storage/hosting, CRM, emailing, etc.), as well as providers of specific services (such as rental of specific equipment, printing of special documents, et cetera), and potentially to any external counsel (lawyer, etc.).
None of this data is transferred outside the European Union.

3. Data retention
This Personal Data is kept by the Company for the period necessary for the purpose of the processing, i.e. :
– for a customer, prospect or any person seeking information about the Company: Personal Data will be kept for a maximum of five years from the last contact
– for information and promotional “emailing” type mailing lists: the email contact only is kept for a period of time of the recipient’s free choice, with unsubscription available on the mailing list.
– for a job application: Personal Data are deleted if the application is unsuccessful. The Company reserves the right to keep CVs for a maximum of one year.

Certain data may be kept in intermediate archives beyond this period, for the duration of the applicable prescriptions, on the basis of the legitimate interest in managing any disputes, or if the Company is subject to legal data retention obligations.

4. Exercise of rights
In accordance with the law, the CUSTOMER may at any time exercise the rights detailed below:
– right of access: obtain information on the nature, origin and use of Personal Data concerning him/her. In the event of transmission of Personal Data to third parties, to obtain information concerning the identity or categories of recipients;
– right of rectification: request that inaccurate or incomplete Personal Data be rectified or completed;
– right to deletion: to request the deletion of Personal Data, in particular if the Personal Data is no longer required for the purposes of processing;
– right to limit processing: request that Personal Data be made temporarily inaccessible in order to limit future processing in the situations provided for by the regulations;
– right of opposition: to object to certain processing of Personal Data for reasons relating to a particular situation (unless there are legitimate and compelling reasons for the processing that prevail, or for the needs of justice). It is also possible to object to the processing of one’s Personal Data at any time and without cause for commercial prospecting purposes;
– right to portability: in applicable cases, to request communication of the Personal Data provided, in a structured and commonly used computer format;
– right to communicate instructions as to the fate of one’s Personal Data in the event of death.
The CLIENT may exercise these rights by writing by post to the COMPANY’s address or by email to: dpo@clairplume.com.
A complaint may also be addressed to the CNIL (Commission Nationale de l’Informatique et des Libertés, 3 Place de Fontenoy 75007 Paris – www.cnil.fr) by the CLIENT, in the event that he considers that the processing of his Personal Data does not comply with the applicable regulations.

II. COOKIES

1.- What is a cookie?
A cookie is a small text file sent to the browser by the website consulted, and stored in the terminal equipment.
Cookies enable the website consulted to collect information relating to the visit, such as the route taken through the site or the language preference, in order to improve the browsing experience and the website’s content and functions.

2 – What cookies are present on the Site?
The CLIENT is informed that when visiting the Site, the Company and its service providers may install cookies on its terminal equipment, in particular:
– cookies necessary for the operation of the Site (e.g. session cookies)
– audience measurement cookies, with a view to producing statistics relating in particular to the number of visits, the number of pages viewed, the activity of Site users and their frequency of return; for this purpose the Company uses Google Analytics
– Youtube cookies, enabling videos to be played
– cookies from social networks and media.
The CLIENT is informed of the deposit of the aforementioned cookies by the appearance of an information banner. For all cookies that are not necessary for the functioning of the Site, the CUSTOMER may expressly accept or refuse them, without this having any consequence on your experience on the Site.

3.- How do I accept, refuse or delete cookies in my browser?
The CUSTOMER can modify his preferences directly on his browser; the following pages are provided for illustration purposes:
– Internet Explorer/Edge browser: see http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
– Firefox browser: see https://support.mozilla.org/fr/kb/activer-desactiver-cookies
– Safari browser: launch the browser, click on the menu, select ‘Preferences’. Select the Security tab. In the Accept cookies box, check the appropriate cookie setting.
– Google Chrome browser: visit https://support.google.com/chrome/answer/95647?hl=fr

III. VIDEOSURVEILLANCE

The CUSTOMER is informed that a video surveillance system has been set up on the COMPANY’s premises, covered by prefectoral decrees 26.2023.03.09.00001 of 09.03.2023 and 26.2023.06.26.00003 of 26.06.2023. The customer is also informed on site by means of posters.
RGPD provisions are applicable to video surveillance.

IV. COLD CALLING

The CUSTOMER is informed of his right to register free of charge on the BLOCTEL (www.bloctel.gouv.fr) telephone anti-solicitation list in order to no longer be contacted by a professional with whom he has no current contractual relationship.

LAST SECTION – LEGAL FRAMEWORK

I. COMPLAINTS

It is the CUSTOMER’s responsibility to find out, before booking, about any national or local events such as carnivals, religious festivals or national holidays that may affect the smooth running of the holiday. The COMPANY shall not be entitled to receive any claims arising from such events.
The CLIENT must notify the COMPANY of any claims arising from the non-performance or improper performance of the sales contract on the spot, setting out the grievances within two hours of arrival and, where applicable, as soon as they have been ascertained.
The conditions applicable to claims relating to takeaway sales are specified in section V.C of these terms and conditions.

II. CONSUMER MEDIATION

In accordance with the provisions of the French Consumer Code, the customer has the right to have free recourse to the mediation service offered by the COMPANY.
The consumer mediator thus offered is AME CONSO.
It may be contacted:
– by Internet: www.mediationconso-ame.com;
– by post (by completing the form provided on the website): Médiation à la consommation AME CONSO – 197 Boulevard Saint-Germain – 75007 PARIS.

III. LIABILITY

1.- Contact:
It may happen that the COMPANY cannot be reached momentarily by one or more of the means listed herein, for technical reasons beyond its control.
The COMPANY may under no circumstances be held liable for this situation, nor for any damage, direct or indirect, whatever the causes, origins, natures or consequences, caused as a result of this inability to contact the COMPANY.

2 – Non-performance & Force Majeure:
The COMPANY shall not be held liable for non-performance of the contract entered into in the event of force majeure, technical problems, disruption or total or partial strike.
Similarly, the COMPANY may not be held liable if the poor execution of the holiday is attributable to the CLIENT, or to the unforeseeable and insurmountable act of a third party unrelated to the provision of the services reserved.
The COMPANY shall not be held liable for any indirect damage resulting from the present, operating loss, loss of profit, loss of opportunity, damages or expenses.

3.- Minority:
We remind you that, in application of article 1124 of the French Civil Code, non-emancipated minors are incapable of entering into contracts.
Consequently, reservations and sales intended for unaccompanied minors will not be accepted, it being specified that the COMPANY does not always have the capacity to identify minors.

4 – Internet:
The MAISONS DU CLAIR DE LA PLUME website, and in some cases the e-mails sent, contain hypertext links to websites or pages other than the COMPANY’s own website. The COMPANY declines all responsibility in the event that the content of these sites and web pages contravenes the legal and regulatory provisions in force, or that they contain content or images that may be of an offensive nature.
In addition, any creation of a hypertext link to the home page of the COMPANY’s website is subject to its express, prior and written agreement.
The COMPANY cannot be held responsible for any direct or indirect damage resulting from the fraudulent intervention of a third party leading to a modification of the information made available on the present website.

5.- Photographs:
The photographs and texts reproduced on the various media and illustrating the different rooms and products presented are not contractual.
Consequently, the COMPANY cannot be held liable in the event of an error in one of these photographs or texts.

IV. INTELLECTUAL PROPERTY

In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, all elements, texts, images, photographs, trademarks, designs, models, logos, graphics, etc. present on the various media such as the www.clairplume.com website, as on all other media on which the COMPANY is present (price brochure, guides, brochures, etc.), as well as their compilation, are the exclusive property of the COMPANY (or of the photographers & directors who produced the views/films/photos).
The COMPANY does not grant any license or any right other than that of consulting the various media made available.
The reproduction or use of all or part of these elements is authorized solely for the purposes of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited. Any other use constitutes an infringement and is punishable under Intellectual Property law, unless prior written authorization has been obtained from the COMPANY.

V. APPLICABLE LAWS & JURISDICTION

The present terms and conditions and the sales contract are governed by French law.
The language of the present terms and conditions and the sales contract is French.
In the event of a dispute, and in accordance with article L.141-5 of the French Consumer Code, “the consumer may choose, in addition to one of the courts with territorial jurisdiction under the Code of Civil Procedure, the court of the place where he lived at the time of the conclusion of the contract or the occurrence of the harmful event.”
In the event of a commercial dispute, only the Court of Romans (26, Drôme) has jurisdiction.

VI. APPLICATION & MODIFICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

1.- Waiver:
Unless expressly accepted by the COMPANY, any condition set by the CUSTOMER that is contrary to these General Terms and Conditions of Sale shall be unenforceable, regardless of when it may have been brought to the COMPANY’s attention.
The fact that the COMPANY does not avail itself at a given time of any of the present General Terms and Conditions of Sale may not be interpreted as a waiver of the right to avail itself at a later date of any of the aforementioned conditions.
In all cases, these General Terms and Conditions of Sale take precedence over any other conditions set by the COMPANY’s partners.

2.- Modification:
In view of possible developments, the COMPANY reserves the right to adapt or modify these General Terms and Conditions of Sale at any time.
The new General Terms and Conditions of Sale will be brought to the attention of the CUSTOMER by modification of the website and the various media when they are republished. They will only apply to sales made after the modification.